frequently asked questions
Our Couriers are currently experiencing some delays, due to the effects of the Coronavirus. We’re still picking and packing all orders as normal, they may just take a little more time to get to you than usual. Couriers are experiencing some slight delays with both national and international orders due to current travel restrictions.
When you see something super cute at Personail, you'll no doubt want it delivered as soon as possible. All orders come with Free Standard Shipping without tracking and is dispatched from our warehouse in Sydney, Australia
Please allow up to the following timeframes.
Australian Orders: 7-10 Business days (currently up to 20-30 business days)
International Orders 14-20 Business Days (currently up to 35 business days)
Unless you have pre-purchased additional registered or express shipping options we are unable to track your parcel.
We ship out orders within 2 business days. Please account for that for any express Next Day Delivery or if you need confirmation send us an email at firstname.lastname@example.org
We've got you covered!
Shipping is absolutely FREE Worldwide on orders over $20 AUD
Please note that there is no tracking number for all Free Standard shipping and Personail is not responsible for any lost and undelivered mails.
If you are unhappy with our nail wraps, you can return the item(s) to us within 14 days upon receipt for a refund or exchange. Please note that the return item(s) must be in its original packaging - unopened and not damage.
Shipping and handling are non-refundable. If you wish to return any item(s), kindly email us at email@example.com beforehand.
We'd love to work with you! We have a minimum of 50 pieces per design, if you want more information send us an email at firstname.lastname@example.org - check out some past custom designs here
If you are an Australian resident you will be charged an additional 10% at the check out due to mandatory GST charges. You may find this strange as to why it's not included in our prices. As we are currently shipping worldwide, our products do not include GST as we are unable to charge GST to our customers who live outside of Australia.
Product & Application
Everything you need for a perfect manicure!
For adult sizes:
You will receive 16 double ended nail polish wraps of different sizes, a nail file, cuticle pusher and step-by-step instructions.
For kids sizes:
You will receive 18 double ended nail polish wraps of different sizes, a nail file, cuticle pusher and step-by-step instructions.
Our nail wraps can last up to 10 days with proper application
With our Fast Glass Top Coat on our polish wraps, it can last up to 14 days.
Yes! Each pack comes with two sets of 8 standard sizes which is guaranteed to fit your nails.
Our nail wraps are also long enough for you to cut them in half so you can get up to 32 nail wraps in every pack!
For our Kid's range we find it most suitable for the ages of 2-7 years old.
Few things to keep in mind before applying them our nail wraps.
1. Start with clean dry hands, any oil or cream applied prior application of wraps may effect lasting results
2. Natural nails with smooth surface requires buffing for nail wrap to adhere better.
3. Select a smaller size if you are in between sizes. When nail wrap touches the skin the oils of it will take it off
4. Don't apply Nail Wrap too close to cuticle or it will catch onto things and will ultimately come off
3. Apply our Fast Glass Top Coat - other brands will have adverse effects especially any fast drying ones which will make our nail wraps crack or shrink.
✅ ✅ DO ✅ ✅
Simply soak your fingers in warm water for 5-10 minutes and slowly peel the nail wraps away from the cuticle.
Once the nail wraps have been removed wash your hands with soap to remove any sticky residue
OR alternatively use nail polish remover to remove nail wraps
❌❌ DO NOT ❌❌
Peel off nail wrap without soaking it in warm water.
Peel them of roughly or in a fast motion as the adhesive might not have softened completely resulting in damaged nails!