📦 Ships from Sydney, Australia
Shipping Info
Free express shipping on all orders over $120 AUD · Worldwide delivery available
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Delivery Options
Shipping Rates
📅 All arrival dates are estimated in business days — weekends & public holidays not counted. +1 business days processing included in estimates above.
📅 Business days only — weekends & public holidays not counted. +1 business days processing included. ⚠️ Customs & duties are the customer's responsibility.
Good To Know
Policies & Info
Shipping Protection
Add Shipping Protection at checkout to cover your parcel against loss, damage, or theft in transit.
Without protection we're unable to cover missing or untracked parcels — always recommended for peace of mind.
Returns & Refunds
14-day refund policy for orders arriving broken or faulty in undamaged packaging — free replacement or store credit issued.
No change-of-mind returns. Questions? support@personail.com
Express Shipping Note
Australia Post Express no longer guarantees next-day delivery but still prioritises Express over Standard — allow an extra 1–2 days.
No refunds for delays beyond our control. Free on all orders $120+ AUD.
Processing Times
Weekends not counted Public holidays not counted
Allow 1 business days processing before dispatch. During sale periods, allow up to 2 extra business days.
Track via your shipping confirmation email or account page.
Collection
Free Local Pickup
Collect from our Sydney studio — free. Select "Pick Up" at checkout. Once confirmed we'll email you to lock in a time. No walk-ins — all pickups must be pre-arranged.
📅 Processing times apply to pickup orders — business days only, weekends & public holidays excluded.