SHIPPING DETAILS
We ship from Sydney, Australia - Please refer to below for any information regarding shipping time estimate and pricing
Australia
Spend over $35 AUD to receive Free Shipping with No Tracking on Australian orders
Spend over $200 AUD to receive Free Express Shipping on Australian orders
| Australia (spend) | Delivery Estimate | Cost (AUD) |
|---|---|---|
| No Tracking (<$35) | 5-10 business days | $3.50 |
| No Tracking ($35+) | 5-10 business days | Free |
| Tracking | 3-10 business days | $9.95 |
| Express | 1-3 business days | $14.95 |
| Express ($200+) | 1-3 business days | Free |
Worldwide
Spend over $35 AUD and receive Free Shipping with No Tracking on all International orders
Spend over $200 AUD and receive Free Shipping with Tracking on all International orders
| Worldwide | Delivery Estimate | Cost (AUD) |
|---|---|---|
| No Tracking (<$35) | 14-25 business days | $4.95 |
| No Tracking ($35+) | 14-25 business days | Free |
| Tracking | 5-10 business days | $23 |
| Express | 3-7 business days | $35 |
| Tracking ($200+) | 14-20 business days | Free |
Lost Mail
If you added Shipping Protection to your order, you're covered for any parcels that are lost, damaged, or stolen during transit. Without Shipping Protection, we’re unable to cover missing or untracked parcels—so we always recommend ticking that box at checkout for peace of mind.
Returns
We offer a 14-day refund policy for orders that arrive broken or faulty in undamaged packaging. In these cases, we’ll either send you a free replacement or issue a store credit for the faulty item.
Please note: We do not accept returns or exchanges for change of mind, so we encourage you to choose carefully. If you have any questions before ordering, feel free to reach out to us at support@personail.com
Express Shipping
Express shipping by Aus Pos is no longer guaranteeing next day delivery. They are however, still prioritising Express Post over Standard. With an additional 1-2 days delay on your order.
No refunds will be given for Express post parcels that do not arrive as expected due to circumstances that are beyond our control. We will update this page as the situation changes
Free Local Pick Up
You’re welcome to collect it from our studio at 53 Andover Street, Carlton NSW 2218, between Monday to Friday, 11am–4pm.Just select "Pick Up" at checkout, and once your order is confirmed, we’ll send you an email to lock in a day and time that works for you. Keep an eye on your inbox!
General Shipping Info
Public Holidays:
Shipping days do not include public holidays.
Sales Periods
There may be a delay of up to 2 days during our sale periods.
Order Tracking
Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.
Custom and Duty charges
Deliveries to countries outside Australia might incur customs or import taxes/ COD fees. Unfortunately, since we don't have any control over these charges, we can't cover them for you.