Refund policy

Returns, Refunds & Store Credit Policy

We want you to love your Personail nails. If something is not quite right, we are here to help.

Change of Mind Returns

We offer a 14-day return window. This means you must contact us within 14 days of receiving your order to request a return.

To be eligible:

• Nail wraps must be unopened, unused, and in original packaging

• Items must be in the same condition you received them

• Proof of purchase is required

Approved change-of-mind returns will be issued as store credit only.
Store credit does not expire.

Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.

Returns sent without prior approval will not be accepted.

To start a return, email support@personail.com.

Opened Nail Wraps

Due to hygiene reasons, we cannot accept returns on opened or used nail wraps.

However, if you experience issues with application, wear, or performance, please contact us. We are committed to helping you get the best results.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, faulty, or incorrect, contact us immediately at support@personail.com so we can resolve the issue.

Sale Items

Sale items are final sale and cannot be returned unless faulty.

Exchanges

We do not offer direct exchanges. If you would like a different design, you can return eligible unopened items for store credit, then place a new order.

Store Credit

Store credit:

• Is issued once the return is received and approved

• Can be used on any future purchase

• Does not expire

• Cannot be redeemed for cash

Contact

For any return questions, please contact
support@personail.com