Refund policy
Return Policy
We have a 15-day return policy, which means you have 15days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@personail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@personail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@personail.com.
Returns and Exchanges
If you are unhappy with our nail wraps, you can return the item(s) to us within 14 days upon receipt for a refund or exchange. Please note the following conditions:
- The return item(s) must be in its original packaging, unopened, and undamaged.
- Shipping and handling charges are non-refundable.
- To initiate a return or exchange, please email us at support@personail.com beforehand to inform us of your issue.
Sale Items
Please note that sale items are non-refundable. Only regular priced items may be refunded. If you purchased a regular-priced item and are unsatisfied with it, you may follow our return policy for a refund or exchange as described above.
Exchanges
We only replace items if they are defective or damaged. If you receive a defective or damaged item and need to exchange it for the same item, please follow these steps:
1. Email us at support@personail.com to inform us of the issue.
2. Ship the defective or damaged item to the following address: 53 Andover St, Carlton NSW 2218, Australia. Please note that you will be responsible for paying for your own shipping costs when returning the item. Shipping costs are non-refundable.
Contact Us
If you have any questions or need further assistance regarding our return and exchange policy, please do not hesitate to contact our customer support team at support@personail.com.
By making a purchase on our website, you agree to abide by our return and exchange policy and its terms and conditions. We value your satisfaction and strive to provide you with the best possible service.