Refund policy
Returns, Refunds & Store Credit Policy
We want you to love your Personail nails. If something isn't quite right, we're here to help.
Change of Mind Returns
We offer a 14-day return window. This means you must contact us within 14 days of receiving your order to request a return.
To be eligible:
- Nail wraps must be unopened, unused, and in their original packaging.
- Items must be in the same condition you received them.
- Proof of purchase is required.
Approved change-of-mind returns will be issued as store credit only. Store credit does not expire.
Please note:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (such as receiving an incorrect item).
- Original shipping charges are non-refundable.
- Returns sent without prior approval will not be accepted.
To start a return, please email support@personail.com.
Opened Nail Wraps
Due to hygiene reasons, we cannot accept returns on opened or used nail wraps.
However, if you experience any issues with application, wear, or performance, please get in touch. We're committed to helping you achieve the best possible results.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, faulty, or you have received the wrong item, please contact us immediately at support@personail.com so we can resolve the issue as quickly as possible.
Sale Items
Sale items are final sale and cannot be returned unless they are faulty or required by Australian Consumer Law.
Exchanges
We do not offer direct exchanges. If you would like a different design, you may return eligible unopened items for store credit and place a new order.
Store Credit
Store credit:
- Is issued once your return has been received and approved.
- Can be used on any future purchase.
- Does not expire.
- Cannot be redeemed for cash.
Final Sale Items
Retiring designs, clearance items, and final sale products are not eligible for refunds, returns, or store credit unless the item is faulty or required by Australian Consumer Law.
Please carefully review your order before purchasing, as final sale items cannot be exchanged or returned due to change of mind, incorrect selection, or personal preference.
International Orders
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated. Personail does not reimburse or cover any customs duties, import taxes, or other fees incurred on international shipments.
We recommend checking with your local customs office or postal service before placing your order, as import regulations and fees vary by country.
Contact
For any questions regarding returns or refunds, please contact us at: