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Frequently Asked Questions

Shipping & Delivery

Where is my order?

All orders come with Free Shipping without tracking. Unless you have pre-purchased additional registered or express shipping options we are unable to track your parcel.


All shipments are made from Sydney, Australia.

For standard/registered local shipping (Australian orders), it will take 5-7 business days.

For standard international shipping please allow 14-20 business days.


How much is shipping?

Shipping is absolutely FREE Worldwide!

For all countries not in the UK or Australia we will never leave you out! Enjoy FREE international shipping on orders over $50 AUD

Please note that there is no tracking number for all Free Standard shipping and Personail is not responsible for any lost and undelivered mails.

What's your return policy

If you are unhappy with our nail wraps, you can return the item(s) to us within 14 days upon receipt for a refund or exchange. Please note that the return item(s) must be in its original packaging - unopened and not damage. Shipping and handling are non-refundable. If you wish to return any item(s), kindly email us at beforehand.

Product & Application

How long does your nail wraps last?

Our nail wraps can last up to 10 days with proper application.

With our Fast Glass Top Coat on our polish wraps, it can last up to 14 days.  

What comes in my Personail pack?

Everything you need for a perfect manicure!

For adult sizes

You will receive 16 double ended nail polish wraps of different sizes, a nail file, cuticle pusher and step-by-step instructions.

For kids sizes

you will receive 18 double ended nail polish wraps of different sizes, a nail file, cuticle pusher and step-by-step instructions.

Will it fit my nails?

Yes! Each pack comes with two sets of 8 standard sizes which is guaranteed to fit your nails.

For our Kid's range we find it most suitable for the ages of 2-7 years old.

How can I get longer lasting wear out of my wraps?

  1. Start with clean dry hands, any oil or cream applied prior application of wraps may effect lasting results
  2. Natural nails with smooth surface requires buffing for nail wrap to adhere better
  3. Apply Top Coat!

How do I remove them?

It's easy! You can simply remove by either one of the 2 options below:

1. Soak your hand in warm water for 10 minutes then gently peel from the bottom corner of your nail bed towards the tip of your fingernail. Do not peel the opposite direction as it goes against the grain of your nail.

2. Using nail polish remover you can easily remove our 100% real nail polish wraps.


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